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All Topics » Technical Support » Games not working? Post here!

Games not working? Post here!

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Games not working? Post here! 2

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    Games not working? Post here!

    by Diana » November 06, 2016 09:55 AM

    Last Edited: October 02, 2018 12:09 AM

    If you are having ANY problem with the games under the Play tab, please try these solutions first:

    1. Make sure your browser is up to date. Older browsers may have difficulty playing the games.

    2. Disable any adblock or noscript security add-ons, or add our site as an exception to your security settings. If you're playing on a shared network, other users may have put security settings on the network that block access. (This happens sometimes if you are playing at work or school, or if your parents or roommates have added security settings.)

    3. Double-check that your clock is correctly synced. If your computer thinks it's a different time than the server, your rewards will time out waiting for the time to be correct!

    4. If you are playing on a slow connection, that may cause problems with lag or even with your Shard and Kith ability point rewards. I'm very sorry, but we cannot solve problems that are caused by a slow network.

    If you are experiencing issues with graphics, such as missing images, images the wrong size, or images only appearing partially: clear your cache and refresh the page (Control+R or Command+R). If this doesn't solve the problem, please post in this thread with information about what happened. Your browser version is very helpful to know in this case!

    If you are experiencing issues with rewards, such as receiving Shards or Kith ability points, please follow the instructions here and post in this thread with information about what happened.

    Any other problems with games, such as a button not working or a sound being too loud, can be posted in a separate thread.

    Thank you all again for your help making Tattered Weave the best it can be!

    Known Issue:
    Memory will sometimes freeze in between completing levels. I still haven't figured out why or how yet, and it's hard to duplicate myself. Sorry for any inconvenience!
    Avatar image 1720190910 12613 8c3pdk
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    Re: Games not working? Post here!

    by sQld » November 06, 2016 11:01 AM

    Got a minor graphics bug after today's update:

    This white line always appears behind the sixth tree and then at even intervals, so it seems to be some kind of a seam between textures.
    Using Chrome 54.0.2840.71 m, tried clearing cache and refreshing.
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    Re: Games not working? Post here!

    by Diana » November 06, 2016 11:02 AM

    That's fixed now, thank you! :)
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    Re: Games not working? Post here!

    by Club » November 06, 2016 05:13 PM

    Ah, the old white line bug. It loves to crop back up.
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    Re: Games not working? Post here!

    by Beacon » November 09, 2016 02:55 PM

    Been having an issue the past few days and it's been butts. Haven't been able to earn a single shard. Here's some screenshots of my chrome and network dealios X X
    Avatar image 12820190914 29693 2kzkty
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    Re: Games not working? Post here!

    by Alchemy » November 09, 2016 03:54 PM

    Also experienced not earning Shards. Beacon is not alone.
    Avatar image 74220161115 3076 14uvh9a
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    Re: Games not working? Post here!

    by Diana » November 09, 2016 05:37 PM

    Are you both on the latest version of Chrome? Is the problem constant, or does it happen intermittently?
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    Re: Games not working? Post here!

    by Alchemy » November 09, 2016 06:20 PM

    Yes. intermittent.
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    Re: Games not working? Post here!

    by Beacon » November 09, 2016 08:18 PM

    Last Edited: November 09, 2016 08:38 PM

    It's constant for me. I just attempted to check for updates and got an error
    error code 4: 0x80070005 -- system level


    Yo I managed to pinpoint the problem with my browser not updating and fixed it. Now the games are working fine for me.

    And I take that back, now the problem is only happening intermittently .u.
    Avatar image 12820190914 29693 2kzkty
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    Re: Games not working? Post here!

    by Diana » November 10, 2016 11:01 AM

    Okay, hm, if it's intermittent it's very hard for me to diagnose the problem. Have you noticed any trends in when it does/doesn't work?

    The next time it happens, can you please try clicking on update under the Network tab, and copy-pasting or taking screenshots of the information in the update window? It should look something like this, with the window being scrollable.

    Very sorry for the inconvenience. :( I wish I could diagnose this more easily!
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    Re: Games not working? Post here!

    by Beacon » November 10, 2016 07:17 PM

    I'm happy to report that the problem hasn't arisen for me at all today. I think it may have resolved itself for me after tinkering with my browser c:
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