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Bug Fix: 6/20/16

Movin' on up


Edited to add: club pointed out to me that users have been reporting high levels of Impulsive personalities on Kith. That is a glitch in Paper Airplane that I will be fixing ASAP, hopefully tomorrow. Sorry for all the Kith-related destruction! D:

Moderators and Staff can now move threads around the Forums. I’ve been shuffling some of the solved threads from Technical Issues into the Solved Problems subcategory and unlocking them; from now on I will simply move a thread to the Solved Problems subcategory once it is solved rather than locking them. (I was just locking them for my convenience so that I could see at a glance what I still had to do versus what I had completed.)

We’ve tested the solution for the Subscription buttons not working on our alpha server and it should be ready for the closed beta tomorrow! Expect to see that soon.

We also have a ‘Mark As Read’ feature coming tomorrow. Each category will have its own button, so you’ll have to mark each one as read or ignore any categories that you don’t want to keep track of. The Subscribe button should hopefully make that easier to track too!

Some major Airplane fixes are on the way this week. I’ve adjusted the volume per user requests to about half as loud and am working on that pesky mute button. Other problems with the games are being investigated and tested.

Please keep in mind that slow internet connections may cause problems with receiving rewards. We tested this as much as we could on the alpha servers, but anything slower than 2G speeds on mobile may fail to send you the proper rewards. I recommend sticking to wifi or 3G and up. Paper Airplane in particular was causing problems due to lag, so I am changing the Shard reward payout to only occur on the game over screen. Hopefully that helps!

Logging in/out in another tab/window will cause your game to stop sending rewards. Please refresh the game if you log in/out. Revisiting the game page may also cause this to happen. Take it one game at a time, please!

Remember to please report any problems to the Technical Support Forum. Your browser version is very helpful information if we have to troubleshoot a problem. I'd also like to ask, as a favor, if you could try to replicate a problem so that I know whether it was a strange one-time little bug or whether it is reoccurring for multiple users; this also helps me to sleuth my way to the source of the problem. The more details, the better!

Thank you all again for your help and patience as we work together on making Tattered Weave the best it can be!

Click "Read more" to see our list of bug fixes in progress.

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Bug Fix: 6/17/16

Help is here!


Good news! Help buttons have been added to all major pages on the site! Clicking these should provide a pop-up with some general information about the feature. Please let me know if these buttons have any problems for you on various browsers/mobile/etc.

Static pages at the bottom of the footer have also been added! Please review our Terms of Service, Privacy Policy, and Rules and Guidelines. Any suggestions for additional content or questions are welcome!

Remember to please report any problems to the Technical Support Forum. Your browser version is very helpful information if we have to troubleshoot a problem. I'd also like to ask, as a favor, if you could try to replicate a problem so that I know whether it was a strange one-time little bug or whether it is reoccurring for multiple users; this also helps me to sleuth my way to the source of the problem. The more details, the better!

Thank you all again for your help and patience as we work together on making Tattered Weave the best it can be!

Read More »
 

Bug Fix: 6/16/16

Emoji, page breaks, and clarifications, oh my!


We’ve got a few more fixes for you today! Click "read more" to see all the juicy, bug-guts details. As a reminder, please report any problems to the Technical Support Forum. Your browser version is very helpful information if we have to troubleshoot a problem.

Thank you all again for your help and patience as we work together on making Tattered Weave the best it can be!

Read More »
 

Bug Fix: 6/15/16

Bug fix: "not enough shards" error


All shop items have a 20% price flux on them - so you may get a good deal or a bad one! - and this was causing an error on occasion that would tell users they didn't have enough Shards to purchase the item, even when they had enough available to purchase the item. This has been fixed!

As always, please let me know if you encounter this bug again. We want to keep them squished.

Update 6/16/16: The bug did come back - looks like there were two potential causes. NOW it should be well and truly fixed.

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Kickstarter Rewards

As some of you noticed, we had a small problem with the Kickstarter rewards for the first 40 minutes of registration. The issue has been fixed as of 9:50 Eastern, so that all accounts registered after that time should have their correct rewards.

Anyone who registered before that time may have received the wrong reward tier. I manually fixed all of these instances except for 3 users; those 3 of you who were too quick for me can keep your extra items as a thank-you for bringing the error to our attention.

I'll be monitoring the Forums for any other problems until about midnight (Eastern), and then I have to go to bed! I'll take a look at any problems that occur tonight after I send my niece off to school in the morning. :) Thank you all again for your help with Tattered Weave!

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